Privacy Policy

Last updated: 26/09/23 

1. Introduction 

Welcome to Immersive Interactive. We respect your privacy and want to protect your personal information. This Privacy Policy outlines how we collect, use, and protect your personal information. 

2. Information We Collect 

We may collect the following types of information: 

  • Personal identification information (Name, email address, phone number, etc.) 
  • Technical data (IP address, browser type, device type, etc.) 
  • Usage data (pages visited, actions taken, etc.) 

3. How We Use Your Information 

We use the information we collect for various purposes, including: 

  • To provide and maintain our services 
  • To improve and personalise your experience 
  • To communicate with you 
  • For marketing and promotional purposes 
  • To comply with legal obligations 

4. How We Protect Your Information 

We have implemented appropriate security measures to protect your personal information from unauthorised access, use, or disclosure. We store your personal information on secure servers and use SSL encryption for data transfer. 

5. Cookies 

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that allow us to track your activity and preferences. You can choose to disable cookies in your browser settings. 

6. Third-party Links 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reading the privacy policy of any website you visit. 

7. Data Retention Policy 

We retain your personal data for as long as necessary to provide you with the services you have requested, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. 

We will delete your personal data when it is no longer necessary for us to retain it for the purposes for which it was collected, unless we are required to keep it for longer by law or for other legitimate purposes. 

We have specific data retention periods for different types of personal data. For example, we retain customer account data for 7 years after a customer closes their account. We retain website analytics data for 2 years. We retain CCTV footage for 30 days. 

We dispose of your personal data in a secure manner, such as by shredding or erasing it electronically. 

If you have any questions about our data retention policy, please contact us at info@immersive.co.uk. 

8. Your Rights 

You have the right to: 

  • Access the personal information we hold about you 
  • Request correction or deletion of your personal information 
  • Object to the processing of your personal information 
  • Withdraw consent where we rely on consent to process your personal information 

9. Changes to This Privacy Policy 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on this page. 

10. Contact Us 

If you have any questions about this Privacy Policy, please contact us at info@immersive.co.uk.